16TEN Terms and Conditions


In these terms and conditions the following terms have the following meanings:

16Ten Rugs or 16Ten means 16Ten Limited or any of it’s assignees.

‘Customer’ means the person, people or other organisation named on the attached quotation/proforma or invoice.

‘Goods’ means any goods forming the subject of this contract including any part or components thereof or material incorporated in them or as otherwise detailed on the quotation/proforma or invoice.

‘Price’ means the price stated on the quotation/proforma or invoice.

This contract is between 16Ten rugs and our subcontractors (us/we/our) and the customer (you/your) in relation to all sales of goods and services.


When placing your order with us you will be agreeing (having read and accepted) these terms of conditions. If you have any questions prior to this; please contact either Sophie or Lucy either by telephone (0207 101 3116) or email info@16tenrugs.com.

When the order is placed you have read, deemed and agreed to these terms and conditions of the contact between us (16Ten) and you (the customer) . You (the customer) will receive a written confirmation by email which we would request you keep in a safe place as we may ask you for information from it in any correspondence. If you did not receive this email please contact us at info@16tenrugs.com.

For custom orders 16Ten would require a 50% deposit to get the rug into production and the remaining balance has to be settled prior to delivery. No delivery will occur should this not be done. For stock orders we require the full payment prior to delivery.


1. All prices will be valid on our written quotations for 30 days from the date of issue.

2.Our prices are quoted EX VAT (net price) and the customer would then be responsible for any other shipping duties and taxes on purchase. We will do our best to highlight these through the process. The customer may also be responsible for payment of special handling or hoisting charges incurred to complete delivery to the final destination.

3. Any stain treatment, fitting costs and delivery (outside the M25) are all handled by an external party and this will be highlighted on your invoice. Any queries on this please contact us.


1.We only accept bank transfers for payments. These details can be found on the bottom of the invoice or if you’re unsure please contact us.

2.All products will remain the property of 16TEN rugs until the rug has been paid in full.

3.For custom orders please note; a 50% deposit is required to put the rug into production and then the remaining balance is required prior to delivery and/or installation.

4. Any bank charges incurred are the responsibility of the customer.


The standard rate of VAT (20%) will be charged on all invoices. 16TEN will accept valid EU or EORI VAT numbers from all countries buying our products. If this number is supplied; the goods will be zero-rated.

All countries out of the EU will not be charged VAT on our invoices, the customer will be responsible for paying their own country’s VAT and duties on imports. 16TEN will not be held accountable for this.


16TEN quoted delivery times are estimates and can be subject to change. We cannot accept liability for any loss or damage for delivery if the delivery takes place at any other time.


All of our products are handmade, and therefore their sizing can vary from piece to piece. 16TEN values itself in transparency and will endeavour to keep you updated on all sizes. If you require a specific size please contact us personally.

16TEN use the ARS colours for uniformity however the colour on each rug can vary due to the dye batches. Therefore please give us as many details as possible on the order if required to ensure there are no discrepancies.

Once you place your order with 16TEN you confirm your understanding and compliance with these terms and conditions above.

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